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INFO

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STAY SOCIAL

OUR ADDRESS

No.1 Abbey Road,
London,
W1 ECH
UK

Call: +44 (0) 800 123 4567
Email: info@swiftideas.net

OPENING HOURS

Monday to Friday: 10am to 7pm
Saturday: 10am to 4pm
Sunday: 12am t0 4pm

FREQUENTLY ASKED QUESTIONS

How do I buy an item?

 

Click on the ADD TO BASKET button on the product’s page to add the item to your basket. Some items require you to select a size before adding to your basket. To complete your shop and purchase your chosen items, proceed to checkout by hovering the mouse over the shopping cart icon in the top right hand corner of the website and then click on the CHECKOUT option.

Do I need to sign up to buy?

You may make purchases on SAFIRA VII as a guest without the need to sign up.

I've forgotten my password.

Please go through the password recuperation procedure which can be found on the sign in page.

I've forgotten my username.

Please go through the account recuperation procedure on the sign in page.

Which payment methods are accepted?

Payment is securely processed via PayPal. All major credit cards and debit cards are accepted by PayPal if you do not have an account.

How much does shipping cost?

Please refer to Shipping Info for full details on delivery charges.

How long will it take to receive my order?

All orders are processed within 1-2 business days. See below for estimated delivery times:

United Kingdom: 1-3 business days
Europe: 5-10 business days
United States: 7-14 business days
Canada: 7-14 business days
Australia: 7-14 business days
South America: 2-4 weeks
All deliveries are made via Royal Mail’s tracked method.

How do I get a refund?

Please refer to Returns & Exchanges for full details on our refund policy.

How do I return / exchange items?

Please refer to Returns & Exchanges for full details on our policy.

What if I change my mind?

If you need to cancel you order please contact us here as soon as possible quoting your order number. Once your order has been processed and dispatched it will no longer be possible to cancel and you will be liable for return postage costs.

Faulty Items

We do our best to make sure everything runs smoothly. If we have made a mistake on an item we have sent to you or it is faulty, damaged or unsatisfactory quality, you are entitled to a full refund within 14 days of receipt of the item. We shall refund the delivery charges you have paid to receive that item, unless it was sent to you with other items which you are not returning. We must be contacted via info@safiraseven.com with details of you order number and photos of any faults along with a full description.  Please refer to our Terms & Conditions for further details.